Privacy Policy

This Privacy Policy explains how ValeoFX ("ValeoFX," "we," "us," or "our") handles personal information when you visit valeofx.com, submit a project enquiry, request a quote, book a call, or otherwise communicate with us.

ValeoFX is based in Toronto, Ontario, Canada. Questions or requests about this policy can be sent to hello@valeofx.com.

Depending on how you use the site, we may collect:

• Contact details, such as your name, email address, phone number, company, role, and location.
• Project information, including requested services, current platform or website, desired features and integrations, budget, timeline, goals, competitors, referral source, and any notes you choose to provide.
• Submission context, such as the page and placement that led to a form, referrer, campaign parameters, submission time, and limited technical information used to prevent spam and rate-limit requests.
• Usage information, such as pages viewed, general device and browser details, referral sources, approximate location, and site interactions when production analytics are enabled.
• Communications, including messages and scheduling information when you email us, reply to a follow-up, or book a call.

Please do not submit sensitive personal information that is not needed to discuss or deliver your project.

We use personal information to:

• respond to enquiries and assess, scope, or quote potential work;
• schedule calls and send relevant enquiry follow-ups;
• deliver and administer services you request;
• operate, secure, troubleshoot, and improve the site;
• understand site performance and which content or campaigns are useful;
• prevent spam, abuse, fraud, and excessive automated requests; and
• meet legal, tax, accounting, and contractual obligations.

We do not sell or rent personal information, and we do not use project enquiry details for unrelated third-party advertising.

On the production site, ValeoFX may use Google Analytics or Google Tag Manager to understand traffic and site interactions. These services may use cookies or similar identifiers and receive information such as your IP address, device or browser details, pages viewed, referral source, and interaction events.

You can limit cookies through your browser settings and can use Google's available analytics opt-out tools. Disabling these technologies may affect measurement but should not prevent you from viewing the site.

We disclose personal information only as reasonably necessary for the purposes described above, with your direction or consent, or where the law permits or requires it. Service providers may process information on our behalf, including:

• Vercel for website hosting, infrastructure, and workflow execution;
• Google for production analytics or tag management;
• Resend for form delivery and enquiry follow-up emails;
• Cal.com when you choose to schedule a call; and
• professional advisers or project vendors where necessary to provide services.

These providers may process information outside Canada, where it may be subject to the laws of the place in which it is processed. We may also disclose information in connection with a business reorganization or to protect rights, safety, and the integrity of our services, subject to applicable law.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to manage an enquiry or client relationship, maintain appropriate business records, resolve disputes, and meet legal obligations. Retention periods vary with the nature of the information and the relationship.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

Subject to applicable law, you may ask to access or correct personal information we hold about you, withdraw consent where processing depends on consent, or request deletion of information we no longer need to retain. We may need to verify your identity before completing a request.

To make a request or raise a concern, email hello@valeofx.com. If a concern is not resolved, you may also contact the Office of the Privacy Commissioner of Canada or the privacy regulator that applies in your jurisdiction.

The site may link to third-party websites and services. Their privacy practices are governed by their own policies, not this one. Review those policies before providing personal information to them.

ValeoFX services are intended for businesses and adults. The site is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can review and, where appropriate, delete it.

We may update this policy as our services, providers, or legal obligations change. The date at the top shows when it was last revised. Material changes will be communicated in a manner appropriate to their significance.

Privacy enquiries can be sent to hello@valeofx.com. For general project questions, visit the contact page.